Key Parameters for Claim Approval 

Communication

• Communication needed to specify nature of claim - prelim or final  

• Quantity of affected plants must be included in preliminary claim

• Commentary must be included to describe issues seen, per variety

• Claims must be separated by week, not grouped together across multiple weeks

Deadlines

• Preliminary Claims

• due within 1 week of delivery

• *for Item codes 96-XX-XXX preliminary claims are due within 48 hours of arrival; final claims due by Thursday of the 3rd week after delivery

• Final Claims

• due by Thursday of the 3rd week after delivery.

• overage must be accounted for in final credit request - net loss

• Late submissions only allowed in extreme circumstances of reversion, untrue type, excessive mold 

Photos

• Conceal all company logos in photos

• *file name should include full variety if item code is not the following layout: 96-XX-XXX

• Ok to show manufacturer labels

Policies

• All material must be planted regardless of quality 

• Replacements are booked with sales representatives, not the Claims Department

• Freight/Shipping/Clearance fees are not credited

• Transit related claims not accepted 

Helpful Guidelines for Claim Submission Approval: https://www.greentradehort.com/claims